Frequently Asked Questions

Where do I enter PROMO codes and discounts? 

At checkout there is a Promo code section where customers may apply a discount to their order with an applicable code. 

How long does shipping take? 

Shipping times vary depending on product type, we recommend visiting the shipping times page for more information (Shipping Info) 

Do you ship internationally? 

At the moment only our Art Prints are available to ship internationally. While our other products can only ship to the United States and Canada.

What is your shipping method? 

We ship and fulfill orders with Amazon, and offer Standard, Expedited, and Priority shipping speeds. 

What type of paper do you use? 

Greeting Cards: Premium stock with professional coated finish   
Art Prints: Museum-quality posters made on thick and durable matte paper
Books: 80Ib thick Matte coated paper, 12pt card stock cover
Postcards: Thick card stock with a matte lamination finish 

How do I purchase digital download product? 

For every applicable product we have a digital download variation available within the listing. After proceeding through the checkout, there will be a download link sent to the email provided where you will be able to save and print the file. For more information regarding file types and download steps visit our digital download help page (Digital Download Help).

What payments do you accept? 

We accept the majority of the major payment providers in North America, Including American Express, Mastercard, Visa, Paypal, and Apple Pay.

What is your return Policy? 

We accept returns within 30 days of receipt of your shipment, for products that were damaged during shipping. Please send us a message HERE or send us an email at info@alylou.com when you have received a damaged item, including a picture of the item before returning it. Exceptions include Digital Downloads and Discounted items which are non refundable. 

Where can I receive updates about new Aly Lou products and promotions? 

Subscribe to our Mailing list located in the footer of our website. When you provide your email you will then receive email updates and frequent discount codes on new items.

Where are your products made? 

Aly Lou is a Canadian Company, all of our products are designed, printed and shipped from Canada. There are some exceptions in regards to third party distributors and fulfillments.

Where can I get more information, and answers to my specific questions? 

You can contact us HERE or at info@alyloustudios.com We would be happy to help you with any questions or concerns you have. Our goal is to make your shopping experience a positive one. You can expect a response within 2 business days.